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#61 Re: SNG Barratt User Group
Posted: Tue May 28, 2019 4:16 pm
Christopher, all best wishes to you and your wife.
#62 Re: SNG Barratt User Group
Posted: Tue May 28, 2019 4:24 pm
Sorry you can’t make it Chris and I wish you and your wife well.
#63 Re: SNG Barratt User Group
Posted: Tue May 28, 2019 8:06 pm
Hi all. Unfortunately due to work commitments....the joys of self employment....I won't make it either. Sincere apologies to all. Julian
#64 Re: SNG Barratt User Group
Posted: Tue May 28, 2019 11:10 pm
Also sorry not to have the opportunity to meet up on Thursday. I hope your wife is better soon.
#65 Re: SNG Barratt User Group
Posted: Wed May 29, 2019 7:37 am
Thank you all for your good wishes . Happily, I hope she will be home today .I hope you will all have an enjoyable and fruitful meeting
#66 Re: SNG Barratt User Group
Posted: Wed May 29, 2019 11:06 am
Sorry you cannot make it Christopher and best wishes to your wife.
#67 Re: SNG Barratt User Group
Posted: Thu May 30, 2019 4:15 pm
Julian, thanks a million for a superb day. It was extremely informative and enjoyable, and an exemplary approach to getting it right for your customers. You have a team to be very proud of too!
Thank you too for giving me a spin in the i-pace....an addictive machine I suspect, tho not as addictive as an E type...
#68 Re: SNG Barratt User Group
Posted: Thu May 30, 2019 4:54 pm
Very good day with quite a lot of issues covered......SNGB are certainly dedicated to Quality and customer service and have set up teams to ensure this is focused on and continually improved going forward.......Their suppliers are also scrutinised to improve quality across products not made in house.....Julian will be reporting back on issues raised and on ways of improving their services and products....this will be ongoing to allow members who could not attend today to contribute. .....great to meet up with other members and thanks to SNGB for their hospitality. ....Steve
#69 Re: SNG Barratt User Group
Posted: Thu May 30, 2019 5:10 pm
Great team of people working behind the scenes to get the parts quality to be as good as possible. Also plenty of constructive ideas from Forum members on where further improvements could be made. Some travelled a long distance to be there so a big thank you to all for helping make the day a success.
#70 Re: SNG Barratt User Group
Posted: Thu May 30, 2019 7:15 pm
Julian and everyone at Barratts, thank you for your very positive response to all our comments and thank you for your hospitality. A very good day for all E Type customers.
We look forward to hearing your thoughts
#71 Re: SNG Barratt User Group
Posted: Thu May 30, 2019 10:24 pm
All I can do is add my thanks to all that has been said on the other posts. A great day, which proved extremely informative. SNGB have a unique strategy far and away better than their competitors about wanting to please their customers by improving the quality of their product. The fact that honest feedback is so important to the team at Bridgnorth is, I’m sure, going to generate the success they strive. That has to be good news for us, their customers. Thank you Julian, and your team, keep up the good work.
#72 Re: SNG Barratt User Group
Posted: Fri May 31, 2019 10:05 am
Can only echo what everyone else has said. Great day, great team and huge thanks to Julian for hosting.
#73 Re: SNG Barratt User Group
Posted: Fri May 31, 2019 11:00 am
I’ll add my thanks to Julian and his team for a very informative day and well done for embracing “Quality” in such a positive way. It can only be good for us all.
On a personal note, I was so pleased to see Dave Adlington progressing through the company, as he was my sales contact 10 years ago when I was doing the serious work on the car - he was unbelievably helpful.
#74 Re: SNG Barratt User Group
Posted: Fri May 31, 2019 11:10 am
I agree with Ray, Dave is a real star both when I dealt with him in sales and yesterday (he was the first to present) when he had to face the initial stream of questions from Members. He did it with a smile, projected a great personality and was at the podium for almost an hour! Julian has put together a great team that many companies would be envious of.
#75 Re: SNG Barratt User Group
Posted: Fri May 31, 2019 3:03 pm
Thank you for a very informative and interesting day Julian.
To make your senior team available to us for the best part of a day was very generous and demonstrates the importance you are placing on the quality side of your organisation. You deserve your success.
I thoroughly enjoyed the tour too.
Finally, it was nice to meet and put faces to many of the contributors on this forum.
Regards to all
#76 Re: SNG Barratt User Group
Posted: Fri May 31, 2019 4:34 pm
I would like to add my thanks to Julian & his team for a very interesting day & their commitment to quality.
Very impressive setup.
It was also good to meet all of the other forum members, great day all round .
#77 Re: SNG Barratt User Group
Posted: Fri May 31, 2019 4:43 pm
Very sorry I could not make it....it sounds like a most productive day. Hopefully if there is ever another I will be able to get there....sadly work got in the way...Julian
#78 Re: SNG Barratt User Group
Posted: Fri May 31, 2019 4:52 pm
If we ever do another I was thinking of also making it an interactive webinar so Members who cannot make it and those from around the World can take part as well. It would also be available for later viewing via YouTube. There would need to be sufficient demand to make it worthwhile. Just a thought.
#79 Re: SNG Barratt User Group
Posted: Fri May 31, 2019 9:13 pm
#80 Re: SNG Barratt User Group
Posted: Fri May 31, 2019 10:03 pm
It's great that everybody had a good time etc. etc. but what happened? What was discussed? Were there any specific issues discussed and strategies agreed? Was a shortlist of improvement priorities drawn up?
Would be nice to know....