SNG Barratt User Group

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Heuer
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#81 Re: SNG Barratt User Group

Post by Heuer » Fri May 31, 2019 11:00 pm

As Steve has already said, Julian was taking notes and promised to report back here in due course. He gave up a day with his family to host the meeting and he intended to spend the rest of half term with them. No doubt he will report back next week when he is back at work.

I will ask him if he can provide pdf copy of the presentation slides as well so all Members can review them.
David Jones
S1 OTS OSB; S1 FHC ODB

Add your E-Type to our World Map: viewtopic.php?f=1&t=1810

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JulianBarratt
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#82 Re: SNG Barratt User Group

Post by JulianBarratt » Mon Jun 03, 2019 8:33 am

Huge thanks to everyone who attended this event last week, it was a real pleasure to host you all and we appreciated the feedback. You guys certainly have your finger on the pulse and we have a long list of what to work on moving forwards.
As i discussed with a few participants at the end of the day, i will put together a list of a few of the specific points we discussed and some of our proposed actions during the course of this week and get this loaded onto the forum for feedback. I note there is a Sovy bottle thread elsewhere on the forum - my recollection of this is that the spec was changed some years ago to help reduce the possibility of any failures - but my colleague Paul is looking into this as i write.
Many thanks again to those who took the time to come over and i will report back in due course...
MD at SNG Barratt Group
Enthusiastic owner/driver of a couple of complete E-types as well as a warehouse or two of parts...

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rswaffie
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#83 Re: SNG Barratt User Group

Post by rswaffie » Mon Jun 03, 2019 9:53 am

Hi Julian,
If would be of any help, I can send you mine that split recently?
Richard

S1 3.8 FHC Opalescent Golden Sand with Tan Trim 889504
Now running-in my diy nut ‘n’ bolt restoration. :wrench: :hammer: :fingerscrossed:

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#84 Re: SNG Barratt User Group

Post by JulianBarratt » Mon Jun 03, 2019 11:19 am

Richard - if you can DM me with your details (full name/postcode and when you purchased) that would be great and we can see if this would be useful. many thanks
MD at SNG Barratt Group
Enthusiastic owner/driver of a couple of complete E-types as well as a warehouse or two of parts...

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leshalls
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#85 Re: SNG Barratt User Group

Post by leshalls » Sat Jun 08, 2019 6:14 pm

FWIW, I've been working with Tony Lee in the US on a few product issues. It's certainly been beneficial to me and I believe it has been for SNG. Sounds like this current effort is target at the UK market?
Les Halls....'68 S1 2+2

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Barry
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#86 Re: SNG Barratt User Group

Post by Barry » Sun Jun 09, 2019 6:35 pm

I think you will find that it is for all SNGB customers. Julian said that all parts for the US were shipped out, I think, 3 times a week in large pallets. So any improvements will surely be the same across the pond. That has to be good news.

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#87 Re: SNG Barratt User Group

Post by JulianBarratt » Mon Jun 17, 2019 6:23 pm

Barry is correct, the products in the UK all mirror those in the USA so any changes would affect both sites (as well as those in Holland and France).
MD at SNG Barratt Group
Enthusiastic owner/driver of a couple of complete E-types as well as a warehouse or two of parts...

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#88 Re: SNG Barratt User Group

Post by JulianBarratt » Mon Jun 17, 2019 6:28 pm

Many thanks again for those who took the time to come and see us and share their views a couple of weeks ago. I think it is safe to say that everyone who took part from the SNG Barratt side gained hugely from the experience and knowledge of the Forum insiders and to follow are a few of the key take-aways that I will be taking away from the day and working on during the months to come.

1. Give customers more feedback on issues that have been resolved/addressed. There was a feeling that issues can drop into a black hole of no feedback even when they may have been resolved or addressed from our side.
2. Website – make the website more informative by giving a bit more information about each product, specifically in relation to what brand the part is or its technical specification and how one standard of a part night differ from a different standard of the same part. For example is something is described as “uprated” – what makes it uprated. Some example (non Jaguar) websites were given as good examples here.
3. Use the forum know-how and participant more in terms of fit-and-function testing of (non safety critical) products.
4. A number of product specific issues were also raised that are a little more commercially sensitive, many of which we were already aware of and working on. Examples are oil pressure senders that work better than currently available, spinners and horn push decoration amongst others.
5. Develop a closed customer feedback portal. As explained in point 4 above - for us it is not always possible to share all information via this forum as there can be commercially sensitive areas that we don’t want to share in an open forum. The idea was mooted to have a closed portal/forum for customers to feedback issues or ideas that we can discuss without interfering with the commercial element from our side. I am discussing with my IT people how we might do this.
6. Be clearer on who the contact points are at SNG Barratt when issues are found or ideas are raised.
7. A few general website functionality issues that we will address over the coming months.
8. Make more unchromed products available – in particular bumpers and overriders, so that customers can fit them to the car before chroming. We do already offer some of these but we will make them more easily accessible and available....

If there was anything crucial that was discussed that i have missed out on here, please do drop me a line and i will add to the list.

I might try and get up to the Sunday scramble this weekend if anyone is going...
MD at SNG Barratt Group
Enthusiastic owner/driver of a couple of complete E-types as well as a warehouse or two of parts...

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#89 Re: SNG Barratt User Group

Post by mgcjag » Mon Jun 17, 2019 7:17 pm

Great feedback Julian......Thats quite a bit for you to tackle......however what you have identified will be great for your business and customers........Much appreciated....Steve
Steve
1969 S2 2+2 & Building a C type replica

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