max-it-out wrote: ↑
Tue Sep 19, 2023 10:38 am
OK , my 2 cents worth ....I think posts like this are excellent - we should complain when parts are sub-standard . In the UK we don`t tend to complain enough
If we all keep quiet , how are things ever going to improve ?
One example ... Ordered a vac capsule from one of the usual suspects ( name witheld to protect the guilty ) . Found it didn`t work and why ( the spring inside was much too strong ) , notified the company and it seemed like they weren`t interested / couldn`t be bothered , I suspect they are still selling the same dud item now
Also , seals for the rear lights , too thin and they don`t seal properly . They look vaguely similar ( from 6 ft away ) maybe that`s good enough
Exactly that is my point, we are all struggling with the same low quality bits. When I talk to others about non fitting items, they all start to laugh because they had the same. But nobody bothers to complain, because you only need the item one time so you arrange a fitting by yourself. But how many are we and how often do things need adjusting. In a better world with ISO, TQM, Kaizen, do it right first time, you name it .... I had all that stuff during my studies in Coventry 1992 and thought that was common sense in UK. But obviously not anymore or not all over.
The oil canister seal, is a pain, the chrome on the rear tail gate window, the front wing seal recess, a nightmare !!! I had a complete set of front suspension rubber bushes with an inner diameter not passing the shafts .... to make those parts fit properly you spend the same amount or more than the parts price itself.
If the supplier is honest and fair enough to his customers he should be committing himself to saying within their famous ISO.....,
2 customer complains: advice customers online next to the product a quality or fitting issue
5 customer complains: Starting a retooling or sourcing new supplier process
10 Customer complains: Stop selling the product.
I think, if we as customers get the feeling we are not shouted down, but considered as part of the Kaizen we are happy to contribute and make things better for all of us.
SNGB is very visible in this forum when it is about presenting new parts.
Why should we not have a similar category for non fitting or low quality parts, regardless which supplier.
We could indicate the problem and everybody with the same can comment (with pics), then it is up to us to decide if and where to purchase and nobody else to blame. That is what the forum is for. Learning from the others, good and bad experiences.
I am not an administrator here but I could imagine if we have at least 10 people wanting such a chapter, David (have taken Steve out as he is a moderator), could install it and we could all upload our faulty parts. How is that idea? It is not to blame the supplier, but to avoid frustration for everyone of us. Or you send me your parts and I will make a Youtube video of it every now and then.
Let me know, I will be at Jaguar Spares Day (as always), so bring your parts and story along.