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#1 SNGB Customer Survey
Posted: Thu Mar 22, 2018 4:12 pm
by Heuer
Julian Barratt has been in touch asking if he could get feedback from Forum members on the service they receive on the new SNGB web site. There is a short questionnaire here:
https://www.surveymonkey.co.uk/r/5XDWWRL and it would be helpful if you could take a minute to answer the six questions.
#2 Re: SNGB Customer Survey
Posted: Thu Mar 22, 2018 4:44 pm
by Kember17
Done.
I suspect that it is no coincidence that the supplier with, in my experience, the friendliest, best and most informed customer service is the one asking these questions...
Peter
#3 Re: SNGB Customer Survey
Posted: Thu Mar 22, 2018 6:39 pm
by cactusman
I had the survey...very simple. Have to say I have no complaint about sngb...excellent really.
#4 Re: SNGB Customer Survey
Posted: Mon Mar 26, 2018 2:55 pm
by AshM
100% agree with earlier comments.
Love the new website and parts explosion diagrams.
Finally, on the odd occasion I do need to phone them I get a very impressive (and consistent) customer experience. My parts supplier of choice.
#5 Re: SNGB Customer Survey
Posted: Tue Mar 27, 2018 10:48 pm
by mark10337
Don't fully agree. Many incorrect links on the site between the diagrams and parts. Full of spelling errors, too many pop ups, and altogether somewhat slower than the previous incarnation :(
I wish dimensions of some of the parts - especially their relabelling of bolts, setscrews etc was also given.
#6 Re: SNGB Customer Survey
Posted: Wed Mar 28, 2018 8:21 am
by malcolm
Done