S N G Barrett

Barry · Post by **Barry** » Tue Apr 02, 2013 6:45 pm

I am sure I am not alone in being very frutrated by the SNGB web site. It is difficult to source the parts you want, even if the web site can find them, the information is not perhaps what you were looking for. The descriptions are not intuitive, and even if you put in a part number, the response can be either negative or at best not very useful. SNGB do a lot for this club, but I do think Julian needs to re-appraise his web site with his designers. SNGB will undoubtedly loose a lot of business through this large gaff. The guys at SNGB have been helpful, even if the new passwords they gave me today hasn't worked....Result; I spent ?3500 with SC Parts. From a company I have praised on many occasions, this needs sorting and soon.....

Post by **1954Etype** » Tue Apr 02, 2013 7:27 pm

Good luck with that order then Barry!

Post by **Heuer** » Tue Apr 02, 2013 8:41 pm

1954Etype wrote:Good luck with that order then Barry!

+1 !

SNG have spent a lot of time and money upgrading their web site to include the 150,000 or so (many original) parts they have in stock which previously were hidden from public view. It is work in progress and having spent the day with Julian I can tell you he is dedicated and motivated to improving owners experience of both the ordering system and the quality of replacement parts. You will not find a better ambassador for the restoration of the E-Type than Julian Barratt. If you have a complaint please PM me and I will forward it to Julian or give you his direct email address. In the meantime let us know of your experiences with your chosen vendor.

Dave K · Post by **Dave K** » Tue Apr 02, 2013 9:10 pm

"Result; I spent ?3500 with SC Parts"

NNoooooo

bad move.

Dave

ChrisC · Post by **ChrisC** » Tue Apr 02, 2013 10:34 pm

Julian was at the JEC event a few of us attended last week and he accepted the website needs work and mentioned that he has a photographer working all day every day just taking pictures and that it takes a while to insert 150,000 photos...

He also agreed that the search engine needs more work but I notice that if you enter the part number it usually finds the item you want - but if you enter a plain english term like "steering rack" it comes up with a lot of stuff that is not appropriate to your car and the descriptions dont help you pin it down.

Julians recommendation for a moment was to use the Jaguar part number.

Personally I dont use SCParts unless I have to - they always seem to be more expensive and less pleasurable to do business with but maybe thats just me

chrisvine · Post by **chrisvine** » Tue Apr 02, 2013 11:22 pm

To a certain extent I agree that the parts search could be improved but I think this more due to SNG?s success with the volume of parts that they now offer us, which is a good thing.

It?s also an improvement on their previous search which only listed 4-5 part per screen and pictures/detail for parts will come in due course.

I?m sure they would welcome constructive feedback. Perhaps being able to limit by model and then having a similar key word used by this forum?s search facility, ie being able to use ?and?.

I?ve always found them very helpful over the phone if I couldn?t find the part I was looking for online, which is more than be said for some of the others where I've been left wondering whether they want your business.

APersoons · Post by **APersoons** » Wed Apr 03, 2013 9:35 am

I've found it's easier to just send them an e-mail with the jaguar parts numbers, fast replies and great service.

Barry · Post by **Barry** » Wed Apr 03, 2013 10:11 am

I am pleased to inform you all that I received an email direct from Julian Barrett personally. Whilst it is clear I and others have been frustrated by the web site of SNGB, it is also evident from Julian's clear explanation that it does indeed take a lot of time to get over 150,000 items photographed and on line. It is also evident that the size of the task in managing a new website with so much information does cause a certain amount of problems. SNGB are only too aware of the problems.

As has been clearly explained by others on this topic, SNGB do a sterling job, and I am very impressed with the fact that Julian personally has contacted me, which shows not only a concern to keep customers happy, but also that as the CEO, he has his finger on the pulse when there is a problem. I am impressed, and this will be the last time I use SC Parts.....Maybe I should have contacted Julian in the first place......!

Post by **Heuer** » Wed Apr 03, 2013 10:43 am

Barry wrote: ...... and this will be the last time I use SC Parts.....

No it won't! :?

Barry · Post by **Barry** » Wed Apr 03, 2013 10:47 am

Well, only if I have to..........!

Post by **Heuer** » Wed Apr 03, 2013 10:50 am

Well, only if I have to..........!

They don't give refunds, only credit notes for unavailable parts so you could be there for the long term. On the other hand the SC Parts catalogue is one of the best in the business and should be on every owners workbench alongside the Jaguar one.

38E · Post by **38E** » Wed Apr 03, 2013 3:41 pm

Heuer wrote:...On the other hand the SC Parts catalogue is one of the best in the business and should be on every owners workbench alongside the Jaguar one.

Absolutely THE best in my experience (although that's from a few years ago).

I found the SC Parts catalogue to be an invaluable resource during my own extensive restoration. Not only did they go to the trouble of having all the Jaguar parts diagrams re-drawn to a very high standard, the descriptive text often mentioned important exclusions and application differences that most other parts suppliers didn't bother with. So it's a useful addition to the shop manual.

I must say that I had excellent service from SC so I'm curious know why there seems to be such animosity towards them on this forum.

Post by **Heuer** » Wed Apr 03, 2013 4:08 pm

Clive

Without wanting to get into a slanging match or breach our posting rules I think the negativity comes from our collective experience. It is of their own making because their T&C's mean they do not give refunds for unavailable, wrongly supplied or incorrectly ordered parts but rather prefer to issue credit notes. Took me a year to zero my (small) credit. They may have changed their policy of late but I never returned to them to find out. They are part of the Limora Group so this may be company policy - easy to lose a customer but damn hard to get one back! Nowadays Hutsons or SNGB get my business but happy to hear about any positive experiences of SC Parts to maintain balance.

Post by **1954Etype** » Wed Apr 03, 2013 5:01 pm

Heuer wrote:Clive

Without wanting to get into a slanging match or breach our posting rules I think the negativity comes from our collective experience. It is of their own making because their T&C's mean they do not give refunds for unavailable, wrongly supplied or incorrectly ordered parts but rather prefer to issue credit notes. Took me a year to zero my (small) credit. They may have changed their policy of late but I never returned to them to find out. They are part of the Limora Group so this may be company policy - easy to lose a customer but damn hard to get one back! Nowadays Hutsons or SNGB get my business but happy to hear about any positive experiences of SC Parts to maintain balance.

I sat and thought hard about responding to your post David and oddly enough, the only positive I can add is their parts book. Every other experience makes me shudder on reflection.

Dave K · Post by **Dave K** » Wed Apr 03, 2013 5:06 pm

My experinece of them is they say they have the part and take your money. The part arrives weeks or months later in my case after no end of chasing them up.
I only used them a few times and had problems everytime. After getting on the net over 10 years ago I found lots of others had similar problems so stopped using them.

Dave

38E · Post by **38E** » Wed Apr 03, 2013 7:20 pm

OK, thanks for the info, gents. As I said, my favourable experience with SC was some time ago and obviously things can change.

But at the time I was also very wary of ANY UK parts suppliers after getting badly ripped over an interior kit by one English company and getting incorrect parts supplied by several others who later refused to acknowledge ay communication. Most of these outfits have since gone out of business.

Besides SC, I had excellent service from Robey, Suffolk & Turley, David Manners, Kimble Engineering and a couple of others I forget now.

PeterCrespin · Post by **PeterCrespin** » Thu Apr 04, 2013 12:56 am

I don't believe in 'vendor bashing' but SC are the outfit who sold me coolant spec dissolving fuel hose for the filler neck of my 2+2 ten years ago. This was despite me querying it very strongly in their shop at the time of purchase and being assured multiple times it was fine. Fifteen minutes testing in a jar of fuel at home turned it into slimy black goo of course. I never got my money back only a credit against postage if I bought more stuff, which I did eventually.

OK, anyone can make a mistake and I don't damn vendors for that - nobody's perfect. But to be still selling the exact same dangerous item years later and telling me to my face they'd never had a complaint, is just irresponsible in my view. This isn't defamatory, it's just an opinion based on verifiable fact.

I know someone who had very good service from them most of the time but he too ended up with issues. They were on the ball when they contacted me proactively to return a faulty 123 dizzy, but it had already seized by then (not their fault) and they were the sole UK concessionaire at that time so it was straightforward to track down the faulty batch.

I've used them since and they regularly got my money when I went to Gatwick for the airport, but only for items I could collect on the spot (having been divested of umpteen hundred in cash at Stoneleigh one time for a V12 123 they swore they'd send out next morning, only for there to be no stock and me then with no cash either for weeks).. I will be interested to hear if all 3500-worth of parts show up - hopefully yes.

Pete

frogeater · Post by **frogeater** » Thu Apr 04, 2013 12:02 pm

Hello,
I bought to scparts, my e type bonnet and a renew e type engine, and I had any problem with that two purchases.

For Sng Barrat, I bought (I think, and I hope :) ) everything I need to renew quite everything on the car (excep interior trim), and was pleased also with the company. I think in a commercial term, they have to finish quickly the pictures of the parts, because a personn like me, (I have now to buy some parts for the mk1) is able to buy with pictures seeing some parts and thinking: Oh, I need this and this and this and this....
Emmanuel

Skylink · Post by **Skylink** » Thu Apr 04, 2013 12:19 pm

Yes, I also found the SNG online catalogue difficult to use.., much preferred their older online service.

mystery type · Post by **mystery type** » Thu Apr 04, 2013 3:08 pm

but only for items I could collect on the spot

reading the previous posts re. credit notes etc., its also worth remembering, that we now have better consumer protection when buying on-line compared to in-store.
as we are protected by the distance selling regulations

You've MORE rights buying online (or by telephone/catalogue) due to the Distance Selling Regulations. These regulations give a legal right to send most goods back within a week for a full refund (including outward delivery costs), even if there's no fault. Though you'll usually need to pay for the return delivery.

i would advise anyone with a problem, to look here first...

http://www.moneysavingexpert.com/shoppi ... change#web

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