SNGB Customer Survey

Post by **Heuer** » Thu Mar 22, 2018 4:12 pm

Julian Barratt has been in touch asking if he could get feedback from Forum members on the service they receive on the new SNGB web site. There is a short questionnaire here: https://www.surveymonkey.co.uk/r/5XDWWRL and it would be helpful if you could take a minute to answer the six questions.

Kember17 · Post by **Kember17** » Thu Mar 22, 2018 4:44 pm

Done.

I suspect that it is no coincidence that the supplier with, in my experience, the friendliest, best and most informed customer service is the one asking these questions...

Peter

cactusman · Post by **cactusman** » Thu Mar 22, 2018 6:39 pm

I had the survey...very simple. Have to say I have no complaint about sngb...excellent really.

AshM · Post by **AshM** » Mon Mar 26, 2018 2:55 pm

100% agree with earlier comments.

Love the new website and parts explosion diagrams.

Finally, on the odd occasion I do need to phone them I get a very impressive (and consistent) customer experience. My parts supplier of choice.

mark10337 · Post by **mark10337** » Tue Mar 27, 2018 10:48 pm

Don't fully agree. Many incorrect links on the site between the diagrams and parts. Full of spelling errors, too many pop ups, and altogether somewhat slower than the previous incarnation :(

I wish dimensions of some of the parts - especially their relabelling of bolts, setscrews etc was also given.

malcolm · Post by **malcolm** » Wed Mar 28, 2018 8:21 am

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